Legal

Acceptable Use Policy

Guidelines for responsible use of Syslok. Keep it safe for everyone.

Last updated: February 27, 2026

1. Purpose

This Acceptable Use Policy ("AUP") defines the rules for using the Syslok platform. It supplements our Terms of Service and is designed to ensure the Service remains safe, secure, and reliable for all users.

2. Authorized Use Only

Syslok is designed for legitimate remote access, support, and administration. You must have explicit authorization from the device owner before initiating any remote session. This applies to all connection methods: session codes, personal devices, and unattended access via Sentinel mode.

3. Prohibited Activities

Unauthorized Access

  • Access any device, system, or network without the owner's informed consent
  • Use social engineering or deception to gain remote access (e.g., tech support scams)
  • Access devices beyond the scope of authorization granted to you

Malicious Activity

  • Deploy, distribute, or execute malware, ransomware, spyware, or any malicious software
  • Conduct denial-of-service attacks or degrade the Service for other users
  • Exfiltrate data, credentials, or intellectual property without authorization
  • Use remote sessions to conduct surveillance without consent

Platform Abuse

  • Circumvent plan limits, rate limits, or feature gates
  • Create multiple accounts to evade restrictions or bans
  • Use automated tools to create sessions or register devices at scale without approval
  • Interfere with the relay infrastructure or other users' sessions

Illegal Content & Activity

  • Transmit content that violates any applicable law or regulation
  • Use the Service in connection with any form of harassment, abuse, or exploitation
  • Violate export control or sanctions laws

4. Security Research

We support responsible security research. If you discover a vulnerability, please report it to security@syslok.com. Do not access other users' data or disrupt the Service during testing.

5. Enforcement

Violations of this AUP may result in:

1
Warning

Request to cease the prohibited activity

2
Suspension

Temporary suspension of your account

3
Termination

Permanent termination of your account

4
Legal action

Reporting to law enforcement if criminal activity is suspected

We reserve the right to investigate suspected violations and take appropriate action at our discretion.

6. Reporting Abuse

If you believe someone is using Syslok in violation of this policy, please report it to abuse@syslok.com with as much detail as possible.

7. Changes

We may update this AUP from time to time. Material changes will be communicated via email or a notice on the Service.